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Terms of service

The basis on which Rapid Recovery Service provides recovery, roadside assistance and vehicle transport. Written in plain English, and nothing here replaces what we agree with you on the phone.

Last updated: August 2026

About us

Rapid Recovery Service is a vehicle recovery and roadside assistance business operating 24 hours a day across the United Kingdom. These terms apply whenever you call us, message us, use the dispatch form on this site, or let us carry out work on a vehicle.

Trading name
Rapid Recovery Service
Proprietor
Waqas Ali
Registered in
United Kingdom
Telephone
07440 702667
Email
info@rapidrecovery.uk
Service area
Every major city and county in England, Scotland, Wales and Northern Ireland for emergency work; nationwide for booked vehicle transport, by arrangement.
Hours
24 hours a day, 7 days a week — including bank holidays

Definitions

Where these words appear with a capital letter, they mean the following.

Service
Any work we carry out, including breakdown recovery, accident recovery, flatbed towing, jump starts, wheel changes and booked vehicle transport.
Customer
The person or business asking for the work — the driver, the owner, a fleet manager, a dealer or an insurer. Also 'you'.
Vehicle
The vehicle to be recovered, transported or worked on.
Booking
A job we have accepted and agreed a price for, by telephone, WhatsApp, email or the dispatch form on this site.
Quote
The fixed price we give you for a Service before we attend.

Booking and acceptance

  1. 3.1

    A Booking is made when you ask for a Service and we confirm we can carry it out, together with the price and an arrival estimate. That confirmation is normally given on the telephone.

  2. 3.2

    The dispatch form on this site is a request, not a confirmed Booking. It reaches us the moment you send it, but the job is only booked once we have spoken to you or replied to confirm it. If you are somewhere dangerous, telephone us — do not wait for a reply to a form.

  3. 3.3

    All Bookings are subject to availability and to a vehicle being free to attend. Where we cannot attend, we will say so rather than leave you waiting.

  4. 3.4

    We may decline a Booking, or stop work already started, where:

    • The information given to us was materially wrong or incomplete
    • The Vehicle cannot be reached or moved safely, or sits in a position we are not equipped for
    • There is a risk to our crew, our equipment or other road users
    • We are not satisfied that you own the Vehicle or are authorised to instruct its recovery
    • The police, a highways authority or the emergency services instruct otherwise

Quotes, prices and payment

  1. 4.1

    We quote a fixed price before we attend, based on what you tell us: where the Vehicle is, where it is going, what is wrong with it and how accessible it is. That figure covers attendance, the recovery and the delivery you have asked for.

  2. 4.2

    There is no call-out fee and no membership to join. The Quote you are given on the telephone is the price you pay.

  3. 4.3

    If the job turns out to be materially different from what was described — a Vehicle off the carriageway rather than on a driveway, or a non-runner described as rolling — we will stop, tell you the revised figure and obtain your agreement before continuing. We do not carry out additional chargeable work without asking first.

  4. 4.4

    Payment is due on completion by card, cash or bank transfer, unless you hold an agreed trade account with us. A receipt is issued against the job reference.

  5. 4.5

    Where an insurer, employer, dealer or other third party has agreed to pay, you remain responsible for the charge if they do not.

  6. 4.6

    Where a charge remains unpaid, we may decline further work and, where the law allows, retain the Vehicle until payment is received. We will tell you in writing before doing so.

Cancellations and wasted journeys

  1. 5.1

    You can cancel at any time by telephoning us. Tell us as early as you can so the vehicle can be released to someone else.

  2. 5.2

    If we have not yet dispatched a vehicle, there is nothing to pay.

  3. 5.3

    If we are already en route, we will tell you where we are and what, if anything, is payable for the journey undertaken. We do not invent a fee for a truck that had not moved.

  4. 5.4

    A charge may apply for a wasted journey where, on arrival:

    • The Vehicle is not where we were told it would be
    • Nobody is present and we cannot reach you on the number given
    • Keys are unavailable and we were not told to expect that
    • Access is blocked or unsafe and cannot be resolved on the day

Your responsibilities

So that we can carry out the work safely and lawfully, you agree to:

  • Give accurate information about the Vehicle, its condition and its location
  • Confirm that you are the owner of the Vehicle or are authorised to instruct its recovery
  • Stay contactable on the number you give us until we arrive
  • Ensure we have lawful access to the Vehicle and, where needed, its keys
  • Remove valuables, documents and personal items before the Vehicle is loaded
  • Tell us about any hazard: leaking fuel, a damaged battery, an electric or hybrid drivetrain, LPG, or a load carried in or on the Vehicle
  • Follow reasonable instructions from our crew while on scene, particularly at the roadside

Electric, hybrid and hazardous vehicles

  1. 7.1

    Tell us if the Vehicle is electric or hybrid when you call. They are recovered differently and we need to know before we set off, not on arrival.

  2. 7.2

    A damaged or thermally unstable high-voltage battery is a fire risk. We may decline the recovery, move the Vehicle to a safe stand-off distance, or involve the fire service. This is a safety limit, not a commercial one.

  3. 7.3

    We do not knowingly move vehicles carrying hazardous goods, and we may decline any Vehicle whose load or condition presents a risk we are not equipped for.

Vehicle condition, insurance and liability

  1. 8.1

    We hold public liability insurance and goods-in-transit insurance covering vehicles while they are in our care.

  2. 8.2

    We photograph Vehicle condition before loading and again after unloading. Those images are our record of its state at each point.

  3. 8.3

    Damage should be raised with us at delivery where possible, and in any event as soon as reasonably possible, so the Vehicle can be compared against those photographs. A claim raised long afterwards may no longer be capable of being assessed.

  4. 8.4

    We are not responsible for:

    • Pre-existing damage, corrosion, or mechanical and electrical faults
    • Wear or failure that follows from the Vehicle's existing condition — seized brakes, perished tyres, a failed clutch or gearbox on a non-runner
    • Damage caused by an access route we were instructed to use against our advice
    • Items left in the Vehicle
  5. 8.5

    In all other respects vehicles are carried at the Customer's risk, while we exercise reasonable care and skill throughout.

Delays and events outside our control

  1. 9.1

    Arrival estimates are given in good faith, based on where our nearest vehicle is and the traffic at that moment. They are estimates, not guarantees.

  2. 9.2

    We will contact you if our estimate changes materially, and if we cannot attend within a reasonable time we will tell you so that you can make other arrangements.

  3. 9.3

    We are not liable for delay or failure caused by events outside our reasonable control, including:

    • Traffic, road closures and diversions
    • Severe weather
    • Collisions or incidents on the route ahead of us
    • Instructions from the police, a highways authority or the emergency services
    • Vehicle or equipment failure
    • Third-party delays at a collection or delivery point

Subcontracting

  1. 10.1

    We may use trusted independent operators to carry out part or all of a Service, most often for long-distance transport or when every one of our own vehicles is committed.

  2. 10.2

    We will tell you if the vehicle attending is not one of ours.

  3. 10.3

    We remain your point of contact for the Booking. Where loss or damage is caused by a subcontractor, we will help you pursue it, and it may be handled directly with them or their insurer.

  4. 10.4

    Nothing in this section removes a liability that cannot lawfully be excluded.

Storage

  1. 11.1

    Where we store a Vehicle at your request, or because delivery cannot be completed, we confirm the daily rate with you before storage begins.

  2. 11.2

    Storage charges run from the day the Vehicle arrives with us until the day it is collected or delivered.

  3. 11.3

    We will contact you in writing before taking any step to dispose of a Vehicle left with us, and will do so only where the law allows and after giving proper notice.

This website

  1. 12.1

    Prices, arrival estimates, coverage and service descriptions on this site are general information and may change without notice. The Quote you are given on the telephone is what binds us.

  2. 12.2

    We do not guarantee that the site will be uninterrupted or free of errors, and we may change or withdraw any part of it.

  3. 12.3

    The text, photography and layout of this site belong to us. Please do not copy or republish them without permission.

Limitation of liability

To the fullest extent the law allows, we are not liable for:

  • Indirect or consequential loss
  • Loss of profit, income, contracts or business
  • Loss arising from information you gave us that was wrong or incomplete
  • The cost of a replacement vehicle or onward travel, unless we agreed to it in advance

Your rights are not affected

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

If you are a consumer, your statutory rights under the Consumer Rights Act 2015 — including the right to a service carried out with reasonable care and skill — are unaffected by anything written here.

Complaints

If something has gone wrong, telephone 07440 702667 or email info@rapidrecovery.uk and we will look into it. Give us the job reference, the date and what happened. We would far rather hear about it directly than read it in a review.

We aim to acknowledge a complaint within one working day and to give you a considered answer within ten.

Governing law

These terms, and any dispute arising out of them or out of the work we carry out, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your Booking is the one that applies to it, and the date it was last updated is shown at the top.

Questions about this policy

Email info@rapidrecovery.uk or call 07440 702667. If you need a postal address for written correspondence, ask and we will give you one.

Official Policy: This document governs the terms of service and data privacy for Rapid Recovery Service in accordance with UK consumer law, GDPR guidelines, and statutory road transport provisions.

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